Shipping Policy

Shipping Policy

Last Updated: October 1, 2026

At TheKartClub, we are committed to making international shopping simple, reliable, and convenient. We ship products from trusted sellers and suppliers to customers across multiple countries, using reliable logistics and courier partners.

This Shipping Policy explains our shipping regions, delivery timelines, customs responsibilities, shipping charges, tracking process, and other important delivery information.

1. Shipping Regions

TheKartClub ships to a wide range of countries and regions worldwide. Available shipping destinations may vary depending on the product, seller, shipping restrictions, and local regulations.

We currently support deliveries to destinations including:

Asia: India, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Japan, South Korea, Hong Kong, Taiwan, Sri Lanka, Bangladesh, Nepal, Pakistan, Maldives and other eligible destinations.

Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Switzerland, Sweden, Norway, Denmark, Finland, Poland, Greece, Czech Republic and other eligible European destinations.

North America: United States, Canada and other eligible destinations.

Oceania: Australia, New Zealand and other eligible destinations.

Africa: South Africa, Kenya, Nigeria, Mauritius, Tanzania and other eligible destinations.

Shipping availability is confirmed at checkout based on your delivery address and the products in your order.

Certain products may not be available for delivery to specific countries because of product restrictions, customs regulations, carrier limitations, or local laws.

2. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, clearance charges, or other fees imposed by the destination country.

Where applicable, the customer may be responsible for these charges unless the checkout clearly states that duties and taxes are included in the shipping price.

TheKartClub does not control customs authorities or the amount of duties and taxes imposed by the destination country.

Customers are responsible for providing accurate shipping and contact information required for customs clearance.

If an order cannot be imported because the product is restricted, prohibited, or otherwise not permitted in the destination country, the order may be cancelled or returned in accordance with the applicable circumstances.

3. Order Processing

Orders are generally processed within 2–4 business days after payment confirmation.

Processing time may be longer during:

  • Major sales and promotional events

  • Public holidays

  • Peak shopping periods

  • Product availability issues

  • Seller or supplier delays

  • Address or payment verification

The estimated delivery period begins after the order has been dispatched, not when the order is placed.

4. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

  • India: 7–14 business days

  • Middle East: 6–12 business days

  • Europe & United Kingdom: 5–12 business days

  • Australia & New Zealand: 7–14 business days

  • North America: 4–10 business days

  • Other international destinations: 8–18 business days

These are estimated timeframes and are not guaranteed delivery dates.

Actual delivery times may vary due to customs clearance, local delivery conditions, weather, public holidays, carrier delays, remote-area delivery, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges are calculated at checkout based on factors including:

  • Delivery destination

  • Product weight and dimensions

  • Number of items in the order

  • Shipping method selected

  • Seller or fulfillment location

  • Applicable shipping promotions

The final shipping charge applicable to your order will be displayed before you complete your purchase.

Free shipping may be available on selected products, orders, destinations, or promotional campaigns. Any applicable free-shipping offer will be displayed at checkout or on the relevant product or promotion page.

6. Express Shipping

Express or expedited shipping may be available for selected products and destinations.

Availability, cost, and estimated delivery time will be displayed at checkout where applicable.

Express shipping does not necessarily eliminate delays caused by customs authorities, government regulations, weather, or circumstances outside the control of the shipping carrier.

7. Delivery Partners

TheKartClub may work with established domestic and international logistics and courier providers, depending on the destination and product.

Shipping partners may include carriers such as DHL, FedEx, UPS, India Post, Blue Dart, Delhivery and other regional or international logistics providers.

The courier assigned to an order may vary depending on the product, destination, seller, shipping method, and availability.

8. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

You may receive the tracking details by email and/or through your TheKartClub account.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Customers should use the tracking information provided to monitor the progress of their shipment.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/address

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Valid phone number where required

TheKartClub is not responsible for delays, failed deliveries, returns, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If you need to change your delivery address after placing an order, please contact our support team as soon as possible. We cannot guarantee that an address can be changed after the order has been processed or shipped.

10. Damaged Packages

If the outer packaging appears significantly damaged at the time of delivery, customers are encouraged to refuse delivery where possible and contact TheKartClub support immediately.

If you accept the package and discover that the product is damaged, please contact us within 7 days of delivery and provide:

  • Order number

  • Photographs of the package

  • Photographs of the damaged product

  • Any relevant delivery or courier information

Our support team will review the issue and advise you on the next steps in accordance with our applicable return and refund policies.

11. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the courier.

If the tracking information has not updated for more than 48 hours after the expected delivery date, please contact us.

When contacting support, please provide:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number, if available

  • Any relevant information shown in the tracking history

We will work with the applicable shipping partner or seller to investigate the shipment.

12. Failed Delivery

A delivery may fail because of reasons including:

  • Incorrect or incomplete address

  • Customer unavailable at the delivery address

  • Refusal to accept the shipment

  • Customs issues

  • Import restrictions

  • Unpaid applicable customs charges

  • Local courier restrictions

  • Multiple unsuccessful delivery attempts

If a package is returned to the sender because of an incorrect address, refusal, or other customer-related delivery issue, additional shipping or return charges may apply.

13. International Shipping Restrictions

Certain products may be subject to restrictions based on destination-country laws, customs regulations, transportation rules, or carrier policies.

Examples may include products containing restricted materials, certain liquids, batteries, food products, supplements, cosmetics, medicines, or other regulated items.

If an item cannot legally or practically be shipped to your destination, TheKartClub may cancel the affected item or order and issue a refund according to the applicable circumstances.

14. Multiple Products in One Order

If your order contains products from different sellers, suppliers, warehouses, or fulfillment locations, the products may be shipped separately.

You may therefore receive multiple packages and separate tracking numbers for a single order.

Additional shipping charges, if applicable, will be displayed at checkout.

15. Delivery Confirmation

An order may be considered delivered when the shipping carrier's tracking system confirms delivery to the address provided with the order.

If tracking indicates that your order was delivered but you cannot locate it, please contact us promptly so that we can assist with an investigation.

16. Contact Us

For shipping-related questions, order delays, tracking issues, or delivery concerns, please contact our support team:

Email: support@thekartclub.com

Please include your order number in your email so that we can assist you more efficiently.

17. Changes to This Shipping Policy

TheKartClub may update or modify this Shipping Policy from time to time to reflect changes in our shipping services, logistics partners, applicable laws, or business practices.

The latest version will always be published on this page along with the applicable Last Updated date.

By continuing to use TheKartClub after changes are posted, you acknowledge the updated Shipping Policy.